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GMCC Seminar: CUSTOMER LOYALTY with Barry Runyan

Friday, June 15 2012 8:00 am to 9:00 am

GMCC Seminar: CUSTOMER LOYALTY with Barry Runyan

Email: triciawalsh@mysticchamber.org
Phone: 860.572.9578
Website: http://www.mysticchamber.org
Admission: $15 per person/ $25 if registering for both seminars
Location: Hilton Mystic, 20 Coogan Blvd. Mystic

The second in a Two-Part Series (Part 1, 6/8, Part 2, 6/15)
Implementing a Customer Loyalty Strategy led by Barry Runyan business coach, trainer, consultant, and speaker on Motivation, Leadership, Sales, Process Improvement and Customer Loyalty.
This first session will focus on:
-The value of customer loyalty
-The importance of obtaining creating and maintaining loyal internal customers or employees.
-Managing and evaluating touch points with your clients and prospects.

During a business career spanning over 30 years, Barry has served the manufacturing, financial services, automotive, hospitality, and retailing sectors in various leadership, executive, and consulting capacities. He is the founder and President of PrimExcellence LLC, a firm which specializes in coaching small entrepreneurial businesses and professional firms to become consistently high performers. He is certified by Resource Associates Corporation as an organizational development facilitator, the Total Quality Institute in Cycle Time Reduction and Process Improvement, and the use of a variety of organizational and individual assessment tools.

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